Terms of Service

Welcome to the RTI Shelving Systems website. By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website.

Services

RTI Shelving Systems provides commercial storage solutions including design consultation, engineering, manufacturing, and installation of pallet rack systems, industrial shelving, mezzanines, and related products. All services are subject to the specific terms outlined in individual project proposals and contracts.

Quote Requests

Quote requests submitted through our website are requests for information only and do not constitute binding agreements. All quotes provided by RTI are valid for 30 days from the date of issuance unless otherwise specified. Final pricing may be adjusted based on site conditions, material costs, and project scope changes.

Installation and Service Terms

Installation services are governed by the specific terms outlined in your project contract. General terms include:

• Site must be accessible and prepared according to pre-installation requirements provided by RTI
• Customer is responsible for obtaining any necessary permits unless otherwise agreed in writing
• RTI carries comprehensive liability insurance and workers' compensation coverage
• Installation timelines are estimates and may be affected by site conditions, weather, or supply chain factors
• A post-installation inspection is included with every project to verify compliance and structural integrity

Product Information

We make every effort to ensure that product descriptions, specifications, and images on our website are accurate. However, we do not warrant that all information is error-free. Product specifications may change without notice as manufacturers update their lines.

Intellectual Property

All content on this website — including text, graphics, logos, images, and software — is the property of RTI Shelving Systems or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our written permission.

Website Use

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website or its systems
• Interfere with or disrupt the website's functionality
• Submit false or misleading information through our forms
• Use automated tools to scrape, crawl, or extract data from the website

Limitation of Liability

To the fullest extent permitted by law, RTI Shelving Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability for any claim arising from these terms shall not exceed the amount you paid to RTI for the specific service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless RTI Shelving Systems, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of our website or violation of these terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the state or federal courts located in Kings County, New York.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: info@rtishelving.com
• Phone: 1-800-SHELVING (1-800-743-5846)
• Address: RTI Shelving Systems, Brooklyn, NY 11201